F.A.Q.

Orders and delivery

WHAT ARE THE DELIVERY CHARGES AND TIMES?

Our European delivery service is available at aflat rate of $50. Orders are processed and shipped within7 to 10 business days from the date of purchase.

Free delivery is offered for purchases over €300. In case of discrepancy, the price displayed on the website will prevail.

WHERE DO WE DELIVER AND HOW DOES IT WORK?

We deliver throughout Europe, directly to the address you provide when ordering. If you are absent, the package will be returned to our warehouse. A new delivery can be scheduled, with additional costs. Please check the accuracy of your contact details to avoid any delays.

Returns & Exchanges

HOW DO I RETURN A PRODUCT?

You can return an item within 14 days of receipt, provided it is clean, unused, and in its original packaging. Return shipping costs are the responsibility of the customer.
To initiate a return request, please contact us by email at info@n-sof.com

WHAT TO DO IF I RECEIVE A DEFECTIVE PRODUCT?

Document the defect and contact us immediately. Once the issue is confirmed, we will send you a replacement productat no additional cost.

ARE THERE CANCELLATION FEES FOR RETURNS?

For returns of non-defective products, cancellation fees may apply: 5% of the purchase amount or €25, whichever is lower.
No fees will be charged for returns due to a defect or order error.

Products and Inventory

HOW DO I KNOW WHICH SIZE IS RIGHT FOR ME?

Our items are designed in a comfortable oversized style. Specific information can be found on each product page. For any assistance, please do not hesitate to contact us.

THE PRODUCT I WANT IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE AGAIN?

It depends on demand. Subscribe to our newsletter or contact us for more information about a specific item.

ARE ALL PRODUCTS AVAILABLE IMMEDIATELY?

Most of our items are in stock. If a delay is expected, it will be clearly indicated on the product page.

CAN I SEE THE CLOTHES BEFORE ORDERING?

We are a 100% online store. Detailed photos, precise descriptions, and our customer service are here to assist you.

HOW TO BE INFORMED OF NEW COLLECTIONS?

Subscribe to our newsletter or follow us on social media to discover our new collections and exclusive offers.

Customer Service and Payments

HOW TO CONTACT CUSTOMER SERVICE?

By email: info@n-sof.com
Or via our contact form on the website. We are here to help!

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept credit cards, Google Pay, Apple Pay, and Bit. Select the option that suits you during checkout.

IS PAYMENT SECURE?

Yes, all transactions are processed via a secure payment gateway.
Wenever store your bank details.

Didn't find your question? We're here to help!

If you haven't found the answer you're looking for, please don't hesitate to contact us directly.
Our team will be happy to assist you with any questions or requests.
📧 Email us at info@n-sof.com

Send us an email

We're happy to help you! Email us at info@n-sof.com